If the registration is unsuccessful for any reason — for example, the name was registered in an earlier phase, another registrar was faster on the first day of broader registration, the registry refused the registration, or the name became reserved, blocked, or otherwise unavailable under registry policy — we automatically credit 100% of fees paid to NicNames, Inc. for the affected service to your domain.latino balance. You may apply that credit to any other .LATINO domain on domain.latino, or to any name on NicNames.com (Ukrainian customers). If you prefer cash, you may request an 80% refund to your original payment method instead — the 20% difference covers our processing, TMCH/SMD work, registrar submission attempts, and the per-attempt cost we incur regardless of outcome. Election of credit vs cash refund is at the customer's sole option; we process the chosen path within 14 business days of the unsuccessful-registration determination.
This refund policy applies to all three service tiers (Priority Package, Priority + existing SMD, and First-Day Registration Attempt). Premium retail fees paid to the registry that were not actually charged to the registry on your behalf are refunded in full (100% via credit or cash, regardless of chosen path) alongside the service-tier refund; premium fees already consumed by the registry are non-refundable.
Refunds are issued to the original payment method within 14 business days of NicNames confirming that the registration is unsuccessful. Where eligibility is determined to be impossible before substantive work has been performed, a higher refund may be available at our discretion.